CLOSE MY MICROSOFT ACCOUNT TRIAL
CLOSE MY MICROSOFT ACCOUNT WINDOWS

If you're unable to cancel your subscription, contact support for help. This prevents you from being charged again for your subscription, and lets you keep your access to your products and services for the remainder of your subscription. If you can’t reduce the number of licenses, turn off recurring billing. Reduce the number of licenses to 25 or fewer and then use the steps below to cancel.

CLOSE MY MICROSOFT ACCOUNT TRIAL

Use the steps below to cancel your trial or paid subscription online in the Microsoft 365 admin center. The following table explains what steps you can take, based on your number of licenses. The steps to cancel your trial or paid subscription depend on the number of licenses in your subscription.

The amount is either credited towards your next invoice or returned to you in the next billing cycle. If you cancel after you start or renew your subscription, you receive a prorated credit or refund. If you have an annual subscription and are paying monthly, you are charged each month for the remainder of your subscription term. You keep access to your products and services for the remainder of your subscription. This prevents your subscription from renewing at the end of its term. If more than seven days have passed, turn off recurring billing. If you need to cancel within seven days after the start or renewal of your subscription, go to Steps to cancel your subscription later in this article. If you cancel during this limited time window, the prorated amount is either credited towards your next invoice or returned to you in the next billing cycle. You can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription.

If you have a domain subscription, to prevent any other charges for that subscription, turn off recurring billing.īefore you continue, determine if you have a billing profile.

If you added your own domain name to use with your subscription, you must remove the domain before you cancel your subscription.

Before you cancel a subscription, make sure your users save their data.

For more information, see About admin roles.

You must be a Global or Billing admin to do the tasks in this article.

If your organization is located in Chile, and you bought your subscription through a partner in Chile, you have 10 days to cancel for a pro-rated refund.

Contact your seller or partner to help you cancel your subscription.

If you bought your subscription through a Microsoft representative or a reseller partner, you have seven days to cancel for a pro-rated refund.

If you have Microsoft 365 Family or Personal, see Cancel a Microsoft 365 subscription.

CLOSE MY MICROSOFT ACCOUNT WINDOWS

This article only applies to Dynamics 365, Intune, Power Platform, Windows 365, and Microsoft 365 for business subscriptions.

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